Privacy Policy

A legal disclaimer

NOVA Script Privacy Policy Last Updated: July 8, 2025 Your Privacy Matters At NOVA Script, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our digital products.

What Information We Collect

• Personal Information: Name, email address, and payment details when you make a purchase

• Usage Data: How you interact with our website, including pages visited and time spent

• Technical Data: IP address, browser type, and device information for security and optimization

• Communication Data: Any messages you send us through our contact forms or support channels

How We Use Your Information

• Process and fulfill your digital product orders

• Send you purchase confirmations and download links

• Provide customer support and respond to your inquiries

• Improve our website functionality and user experience

• Send occasional updates about new products (with your consent)

How We Protect Your Data

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits. Your payment information is processed by trusted third-party providers and never stored on our servers.

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Request data portability

Data Sharing

We never sell your personal information. We only share data with trusted service providers who help us operate our business (payment processors, email services, website hosting) and are bound by strict confidentiality agreements.

We use essential cookies to ensure our website functions properly and optional cookies to improve your experience. You can control cookie preferences through your browser settings.

International Transfers

If you're located outside the UK, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place.

For any privacy-related questions or to exercise your rights, contact us at info@novascriptdigital.com

This policy may be updated periodically. We'll notify you of significant changes via email or website notice. NOVA Script is committed to transparency, security, and respecting your privacy choices.

Delivery

Digital Product Delivery Instant Access

All NOVA Script digital products are delivered instantly upon successful payment completion. You will receive an automated email containing your download links within minutes of purchase.

Download Process

• Download links are sent to the email address provided during checkout

• Links remain active for 30 days from purchase date

• Products are delivered as high-quality PDF files optimized for all devices

• Files are compatible with computers, tablets, and smartphones

Delivery Confirmation

• You will receive a purchase confirmation email immediately after payment

• A separate delivery email contains your secure download links

• All emails are sent from info@novascriptdigital.com

Technical Requirements

• No special software required - standard PDF readers work perfectly

• Files are optimized for both digital viewing and printing

• Professional A4 format designed for universal compatibility

• Average file sizes range from 5-15MB for optimal download speed

Delivery Issues

If you don't receive your download links within 15 minutes:

• Check your spam/junk folder

• Verify the email address used during checkout

• Contact our support team at info@novascriptdigital.com

• We'll resend your links within 24 hours Backup Access

• Keep your purchase confirmation email for future reference

• Contact support if you need links resent after the 30-day period

• All purchases are backed up in our secure system for customer support

NOVA Script is committed to seamless, instant delivery of your digital transformation tools.

Returns and Refund Policy

Our Commitment to Your Satisfaction

At NOVA Script, we stand behind the quality of our science-backed digital systems. We want you to be completely satisfied with your purchase and confident in your transformation journey.

Digital Product Policy

Due to the instant, downloadable nature of our digital products, all sales are generally final once you have accessed your download links. However, we believe in fair treatment and will consider refund requests under specific circumstances.

Eligible Refund Circumstances

We will provide a full refund if:

• Technical issues prevent you from accessing your purchased product

• You received a corrupted or incomplete file that cannot be resolved

• You were charged incorrectly due to a system error

• You accidentally purchased the same product multiple times

Refund Request Process

To request a refund:

• Contact us at support@novascriptdigital.com within 7 days of purchase

• Include your order number and reason for the refund request

• Provide details about any technical issues experienced

• We will respond within 48 hours with a resolution

What We Cannot Refund

Refunds will not be provided for:

• Change of mind after downloading the product

• Dissatisfaction with content after accessing the materials

• Inability to implement the system due to personal circumstances

• Requests made more than 7 days after purchase

Refund Processing

• Approved refunds are processed within 3-5 business days

• Refunds are issued to the original payment method

• You will receive email confirmation once the refund is processed

• Processing times may vary depending on your bank or payment provider

Technical Support First

Before requesting a refund, please contact our support team. Many issues can be resolved quickly through:

• Resending download links

• Providing alternative file formats

• Technical troubleshooting assistance

• Guidance on product usage

Exceptional Circumstances

We evaluate each refund request individually and may make exceptions for genuine hardship cases or extraordinary circumstances. Our goal is always fair and reasonable customer service. Contact Information

For all refund inquiries: info@novascriptdigital.com

Response time:

Within 48 hours Business hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

NOVA Script is committed to your success and satisfaction with our digital transformation systems.